PillCount AI counts your pills entirely on your device. Your pill photos are never uploaded to any server. We collect minimal analytics data to improve the app, and we never sell your personal information to anyone.
This Privacy Policy describes how Trucid ("we," "us," or "our") collects, uses, and protects information in connection with PillCount AI (the "App"), an iOS application that uses on-device artificial intelligence to count pills from camera images.
By downloading or using PillCount AI, you agree to the practices described in this policy. If you do not agree, please discontinue use of the App.
This policy applies to:
Specifically, this means:
We collect only the minimum information necessary to operate and improve the App.
| Data Type | Description | When Collected |
|---|---|---|
| Camera access | Live camera feed for real-time pill detection. Frames are processed on-device and never stored or transmitted. | When you use the counting feature |
| Photos library (write) | Permission to save count result images to your Photos app. The App has write-only access — it cannot read your existing photos. | When you explicitly save a result image |
| Support communications | If you contact us by email, we retain your email address and the content of your message to respond to your inquiry. | When you email support |
| Data Type | Description | Collected By |
|---|---|---|
| Usage events | Anonymous events such as app opens, feature usage, paywall views, and subscription conversions. No personally identifiable information is attached. | Mixpanel / Firebase Analytics |
| Crash reports | Crash logs including device model, iOS version, app version, and stack trace at the time of crash. No pill images or count data is included. | Firebase Crashlytics |
| Purchase & entitlement data | Subscription status, purchase history, and entitlements managed by RevenueCat. Payment card details are handled by Apple — we never see them. | RevenueCat |
| Device identifiers | Anonymous identifiers (e.g., advertising ID with user consent, install ID) used to differentiate devices for analytics purposes. | Firebase / Mixpanel |
The following data is stored locally on your device only and is never transmitted to us:
| Purpose | Data Used | Legal Basis (GDPR) |
|---|---|---|
| Delivering the core counting feature | Camera frames (on-device only) | Performance of contract / Legitimate interest |
| Saving count result images to Photos | Photos library write permission | Explicit user action (consent) |
| App analytics & product improvements | Anonymous usage events, device identifiers | Legitimate interest |
| Crash detection & stability fixes | Crash reports, device/OS info | Legitimate interest |
| Subscription & purchase management | Purchase history, entitlement status | Performance of contract |
| Responding to support requests | Email address, support message content | Legitimate interest / Consent |
| Enforcing the free tier limit | Daily usage counters (on-device) | Legitimate interest |
We do not use your data to serve targeted advertisements, build behavioral profiles for marketing, or sell insights to data brokers.
We do not sell your personal information. We share data only in the following limited circumstances:
We share minimal data with trusted third-party service providers solely to operate the App (see Section 6 for full details). These providers are contractually obligated to protect your data and may not use it for their own marketing purposes.
We may disclose information if required to do so by law, a court order, or a governmental authority with appropriate jurisdiction — but only to the minimum extent required and after attempting to notify you where legally permitted.
If Trucid is acquired, merges with another entity, or transfers its assets, your information may be transferred as part of that transaction. You will be notified via an update to this Privacy Policy and, where feasible, by in-app notification.
PillCount AI does not display advertisements and does not share data with advertising networks or data brokers.
PillCount AI integrates the following third-party services. Each processes limited data necessary for its stated purpose:
| Service | Purpose | Data Shared | Privacy Policy |
|---|---|---|---|
| Firebase Analytics Google LLC |
App usage analytics | Anonymous usage events, device type, iOS version, app version | firebase.google.com/support/privacy ↗ |
| Firebase Crashlytics Google LLC |
Crash reporting & stability | Crash logs, device model, iOS version, app state at crash | firebase.google.com/support/privacy ↗ |
| Mixpanel Mixpanel, Inc. |
Product analytics & funnel tracking | Anonymous usage events, feature interactions, anonymous device identifier | mixpanel.com/legal/privacy-policy ↗ |
| RevenueCat RevenueCat, Inc. |
Subscription management & purchase verification | App Store purchase receipts, subscription status, anonymous user ID | revenuecat.com/privacy ↗ |
No pill images or count data are ever shared with any of these services.
Count history, preferences, and usage counters are stored exclusively on your device using iOS-native storage (SwiftData and UserDefaults). This data is protected by iOS's built-in data protection and is encrypted when your device is locked.
Anonymous analytics and crash reports are transmitted over HTTPS and stored on servers operated by Google (Firebase) and Mixpanel in the United States. These services use industry-standard security practices including encryption at rest and in transit.
All payment processing is handled by Apple via the App Store. We never receive, store, or process your credit card or payment details. RevenueCat stores only purchase receipts and subscription status — no payment method information.
While no system is completely secure, we minimize data collection so that a potential breach of our service providers would not expose pill images, medical information, or sensitive personal data. The most sensitive data — your pill photos — never leaves your device.
| Data Category | Retention Period | Location |
|---|---|---|
| Count history, preferences, usage counters | Until you delete it or uninstall the App | On your device only |
| Analytics events (Firebase Analytics) | Up to 14 months (Google default) | Google servers (USA) |
| Mixpanel event data | 5 years (Mixpanel default) | Mixpanel servers (USA) |
| Crash reports (Crashlytics) | 90 days | Google servers (USA) |
| Purchase & subscription records | Duration of subscription + regulatory retention requirements | RevenueCat servers (USA) |
| Support email communications | 2 years from last interaction | Email provider (varies) |
Depending on where you live, you may have the following rights regarding your personal information:
PillCount AI is not directed to children under the age of 14. The App is designed for pharmacy professionals, pharmacists, and caregivers — an adult audience.
We do not knowingly collect personal information from anyone under the age of 14. If we become aware that a child under 14 has provided us with personal information, we will take steps to delete that information promptly.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us at admin@truthfinder-ai.net.
Trucid is based in the Republic of Korea. Analytics and crash data are processed by Google (Firebase) and Mixpanel, whose servers are located in the United States. RevenueCat processes subscription data in the United States.
If you are located in the European Economic Area (EEA) or United Kingdom, please be aware that these transfers occur pursuant to appropriate safeguards, including Standard Contractual Clauses as approved by the European Commission. By using the App, you acknowledge that your data may be processed in countries outside your country of residence.
We may update this Privacy Policy from time to time. When we make material changes, we will:
Continued use of PillCount AI after any changes constitutes acceptance of the revised policy. We encourage you to review this policy periodically.
If you have questions, concerns, or data rights requests regarding this Privacy Policy, please contact us: